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terms + conditions

Welcome to www.eenimeeni.com (the "Website").  The following Terms and Conditions of Use set forth below govern your use of the "O'Connor + Cowley Concepts Pty Ltd T/A eeni meeni miini moh® / e3-M®" Website located on the World Wide Web at .  These Terms and Conditions of Use are legally binding on you.  eeni meeni miini moh® / e3-M® may change, add or remove portions of these Terms and Conditions of Use at any time, but if it does so, it will post an updated version of such changes on the Website.  You are responsible to review these Terms and Conditions of Use before each access or use of the Website. Your continued use of the Website shall constitute your consent to such changes.

IF ANY OF THESE TERMS AND CONDITIONS OF USE OR ANY FUTURE CHANGES ARE UNACCEPTABLE TO YOU, DO NOT ACCESS OR OTHERWISE USE THE WEBSITE OR ANY INFORMATION CONTAINED ON THE WEBSITE.  YOUR CONTINUED USE OF THE SERVICE NOW, OR FOLLOWING THE POSTING OF NOTICE OF ANY CHANGES IN THESE TERMS AND CONDITIONS OF USE, WILL INDICATE ACCEPTANCE BY YOU OF SUCH TERMS AND CONDITIONS OF USE, CHANGES, OR MODIFICATIONS.

Site Content
Copyrights and Trademarks
Indemnification
Colour Reproduction
Placing an Order
Supply
Payment Options
GST (Goods and Services Tax)
Freight and Delivery
Returns, Exchanges, Refunds
Refunds for products purchased directly from the eeni meeni miini moh® website
Catalogue
Contact Us
Privacy and Security
Children's Protection
Links with other Websites
General

Site Content
eeni meeni miini moh® / e3-M
® attempts to be as accurate as possible with regard to the content of its Website.  Although we attempt to verify that the information posted on our Website is correct, such as product descriptions and prices, eeni meeni miini moh® / e3-M® does not guarantee that the content of its Website is accurate, complete, reliable, current, or error-free. eeni meeni miini moh® / e3-M® reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We apologize for any inconvenience this may cause you. If the correction takes place after you place your order and is directly linked to your order, we will try to notify you of the correct information following the receipt of your order, and you may cancel the order without any obligation within 48 hours from the date of the notice. Following the 48-hour period to cancel your order, your order will be processed as per the corrected information.
This Website and its content are solely for personal, non-commercial use. You may not publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any re-sale or exploitation of in any way, in whole or in part, any of the products, materials, works displayed on this Website.
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Copyright and Trademarks
The trademarks, service marks, brands, names, logos and designs of eeni meeni miini moh® + e3-M
® are the property of eeni meeni miini moh® / e3-M® or their respective owners. You may not remove or alter any Trademark. You may not use any Trademark displayed on this site without the express prior written permission of eeni meeni miini moh® / e3-M® or the respective owners, and nothing contained on this site grants implication, waiver, estoppel or otherwise, any such right to use such Trademarks.
All of the materials appearing on this site, including but not limited to the Website design, text elements, brands, names, logos, designs including artwork/illustrations, materials, photographs, images, icons etc as well as the selection, assembly and arrangement thereof, are the sole property of eeni meeni miini moh®
/ e3-M® or their respective owners.  Copyright © 2012, unless otherwise specified.  All rights not expressly granted herein are reversed.  Except as otherwise required by applicable law, any reproduction, distribution, modification, retransmission or publication of any copyrighted material is strictly prohibited without the express written consent of the copyright owner. Back to top

Indemnification
You agree to defend, indemnify and hold harmless eeni meeni miini moh®
/ e3-M® and its directors, affiliates, representatives, partners, agents and employees from and against any and all liabilities, claims, costs and expenses, including legal fees, that arise out of or in connection with your use of the Website or breach of these Terms and Conditions of Use.Back to top
 
Colour Reproduction
eeni meeni miini moh®
/ e3-M® makes every effort to display as accurately as possible the colours of our products that appear on the Website.  However, as the actual colors you see will depend on your monitor/screen, we cannot guarantee that your monitor/screen's display of any colour will be accurate. Back to top
 
Placing an Order
It is easy to place an order at www.eenimeeni.com using your credit card or paypal on our secure Website. Sorry, we are unable to accept cheques or cash.
1. Whenever you find an item you like, simply click the "add to cart" button after you select your preferred Colour, Size and Quantity.
2. When you have finished shopping and are ready to check out, click on the Shopping Cart in the top right hand corner of any page and select "My Cart".
3. The Shopping Cart presents you with all items you have chosen.  You can change quantities or delete items from this page before continuing. Once you are satisfied that you have all your items, click "Update Shopping Cart" then select "Proceed to Checkout" located in the bottom right hand corner of the page. In the "Checkout" page, you can choose to check out as a guest, register or enter your login details if already registered (email address + password)
4. In the "Billing Information" section of the Checkout page, enter your Personal Details, Billing Details and Shipping Address. If your Billing details are exactly the same as your Shipping Address, you can simply click the "Ship to this Address" button to save re-entering this same information. If your shipping information is different to your Billing Information, please enter the address details of where you would like your parcel sent to. In the "Shipping Method" page, the Shipping cost will be displayed. Once you enter all information, click the "Continue" button at the bottom left of the page. If already registered with us, this information will automatically appear to save you time!
5. In the "Payment Information" section of the Checkout page, please enter your exact name as it is displayed on your credit card, your credit card number, your CVN number on the back of your card (last three digits on the signature strip) and the expiry date.  Please double check this information and then click the "Continue" button in the bottom left corner to process payment.
6. An order confirmation email will be sent to the email address you entered during the checkout process.
7. If you receive an error message after entering your credit card details, your payment has not been received and you are not guaranteed supply. Please re-enter your details or contact us directly to order by email info@eenimeeni.com,
or call +61 (0)7 3252 1885 (during office hours).

Canceling an Order - Please note that our processing system is designed to fill orders and get them on their way as quickly as possible. As a result, eeni meeni miini moh®
/ e3-M® cannot cancel or change an order once it has entered the shipping process. Back to top


Supply
We reserve the right to refuse to supply any individual or company.

Payment Options
We are unable to accept cheques or cash.  The Website accepts PayPal and the following credit cards: Visa and MasterCard.  The credit card billing address must be within Australia, and the issuing bank must be based in Australia.  Your credit card will be charged at the time of placing your online order.
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GST (Goods and Services Tax)
We are required by Australian law to charge GST @ 10% and this is already included in the price.
 
Freight and Delivery
Australia

Free express post shipping for all orders $100 and over.
All orders are shipped via Australia Post Express eParcel which takes 1-2 working days from despatch (Monday - Friday, not including public holidays) to most postcodes in capital cities.

Delivery within Australia for orders under 500g will be charged at a flat rate of $7.50.
Delivery within Australia for orders greater than 500g (and less than $100) will be charged at a flat rate of $9.90.
Freight will be calculated at the Online Store checkout, prior to you confirming your credit card details.

New Zealand
Free express post shipping for all orders $200 and over.

Express Post
We offer Express Post delivery (overnight to most Australian capital cities*) with same day despatch if your order is placed before midday (BNE time) Monday - Friday. *For overnight Expess Post delivery zones, please visit Australia Post's website to check your postcode / zone: http://auspost.com.au/parcels-mail/delivery-areas.html

Shipping to New Zealand is a flat rate of $14.95 for all orders under $200.
All orders are shipped via TNT ExpressInternational which takes approximately 2-5 working days from despatch (Monday - Friday, not including public holidays).
Please note that the shipping charge on your order does not include any possible taxes and/or duties which may be incurred by New Zealand customs. The responsibility for any such customs duties, taxes or other fees is that of the customer. Customs inspections may delay delivery by a few days.

International
eeni meeni miini moh®
/ e3-M® can deliver to most countries however freight rates vary depending on destination, product weight/size, applicable duty, tax rates for specific countries etc. Freight will be calculated at cost, and will be shown in the Online Store Checkout, after your delivery address details have been entered.
All orders are processed and despatched from our warehouse as quickly as possible - usually within 1-2 working days (Monday-Friday, not including public holidays) if the product is in stock. Delivery times vary depending on your location.
Although eeni meeni miini moh® makes every effort to maintain stock and satisfy our customers, occasionally we may have sold out of certain products, particularly if it is from our Seasonal Collections which is produced in limited edition quantities. In the event that a product ordered has sold out, we will advise you prior to despatch of your order to offer an alternative size/product/or refund.
Please note that customs inspections may delay delivery by a few days. Back to top

Returns/Exchanges/Refunds
Returns/Exchanges for products purchased directly from the eeni meeni miini moh® / e3-M
® website (Online Store)
eeni meeni miini moh® / e3-M
® products purchased at full price from our website (Online Store) can be returned and exchanged within 14 days of purchase as long as they are in new, unused/unworn/unwashed condition and still have the original swing tags and packaging attached and are accompanied by the original receipt of purchase. Exchanges are available within this time if you have purchased an incorrect size/colour. In accordance with Health and Safety Standards we are unable to accept returns / exchanges for underwear products. WE REGRET TO ADVISE THAT NO EXCHANGE CAN BE MADE WITHOUT ORIGINAL PROOF OF PURCHASE.  NO REFUNDS ARE AVAILABLE UNLESS THE PRODUCT IS FAULTY. Due to Health & Safety regulations, we are unable to accept any returns on underwear.
Postage for Returns/Exchanges must be pre-paid; we cannot accept C.O.D. deliveries.  If you would like to exchange your product because you ordered the incorrect size/colour, please ensure you include either your credit card details so that we can charge your credit card for the Post Packaging, Insurance and Freight of the replacement product or alternatively, please include an Australia Post Express Post Satchel (which is trackable) so that we can despatch your replacement product without delay.
Securely pack and seal your items in their original condition and please send all Returns/Exchanges together with your contact details to the below-mentioned address:
eeni meeni miini moh®
/ e3-M®
PO Box 2163
Fortitude Valley B.C   QLD   4006
We suggest that you use a carrier that provides a tracking number, as eeni meeni miini moh®
/ e3-M® is not responsible for packages not received. Australia Post Express Post Satchels have a tracking number.  Please record the tracking number if using this method.

Refunds for products purchased directly from the eeni meeni miini moh®
/ e3-M® website (Online Store)
REFUNDS ARE ONLY AVAILABLE ON CURRENT SEASON PRODUCT THAT IS FAULTY.
If a current season eeni meeni miini moh® / e3-M
® product purchased at full price from our website (Online Store) is faulty please  Contact Us immediately.
WE REGRET TO ADVISE THAT NO RETURNS/EXCHANGE/REFUNDS CAN BE MADE WITHOUT ORIGINAL PROOF OF PURCHASE.
We will need to inspect the fault and will therefore request that the product be sent back to our head office in Brisbane, Australia.
Upon receipt of the product and the original receipt at our head office we will inspect the product to determine if the defect is eeni meeni miini moh®'s liability and ascertain what season the product is from.  We regret to advise that we will only be responsible for defect, current season product purchased from our website at full price, accompanied by the original receipt.  If it is determined that the defect is our responsibility we will:
1.    Repair the defect if possible (eg. missing button, faulty snap/zipper, broken stitches etc); or
2.    Replace the product in the exact same colour/size if in stock or
3.    Offer an alternative product of equal value from the same season if the customer accepts; or
4.    Credit the customer the full cost of the product (including the Post Packaging, Insurance and Freight) as appears on the original receipt, back to the credit card originally used for payment.  Please allow up to 30 days for the credit to appear on your credit card statement.  We will only refund Post Packaging, Insurance and Freight charges if we've sent the incorrect item, or if the item sent is defective.

Returns/Exchanges/Refunds for products purchased from a multi-brand Retail Partner
For current season products purchased from a multi-brand Retail Partner, contact needs to be made to the store directly for their Returns/Exchanges/Refund policy.  eeni meeni miini moh®
/ e3-M® cannot accept returns/exchanges for items purchased from a multi-brand Retail Partner.  Proof of purchase will be requested.  If the product was purchased at full price from the Retail Partner and is from the current season, the Retail Partner will contact us and follow our 'Retail Partner Return of Faulty Stock Procedure'.Back to top

Returns/Exchanges/Refund Policy for Sale Items
Items purchased on sale are not eligible for returns/exchanges/refunds.

Catalogue
Printed catalogues are available from eeni meeni miini moh® and
e3-M® Stockists and from the eeni meeni miini moh® + e3-M® Brisbane Store. Please visit the Stores page for your closest stockist.
The complete eeni meeni miini moh® and
e3-M® product collection is featured on our website. Back to top

Contact Us
You may contact our head office in the following ways:
Email - info@eenimeeni.com.
Telephone - +61 (0)7 3252 1885
Mail - eeni meeni miini moh   P.O. Box 2163, Fortitude Valley B.C, Qld 4006   Brisbane   AUSTRALIA
Please note our business hours: Monday - Friday 8.30am - 5.00pm
If contact is made via email or mail, we will endeavour to be back in contact with you within 2 business days.

eeni meeni miini moh® /
e3-M®values its customers and understands the importance of protecting their privacy and security online.  The following statement outlines our practices for gathering, using and protecting personal information.  By using this site, you signify your assent to this eeni meeni miini moh® / e3-M® Privacy and Security Policy. This Privacy and Security Policy may be changed at any time by eeni meeni miini moh® / e3-M®.  Your continued use of www.eenimeeni.com (the "Website") following posting of changes to these terms will mean you accept these changes. If you have any questions regarding this Privacy and Security Policy, please send us an email addressed to info@eenimeeni.com . Back to top
 
Privacy and Security
The website is encrypted with an SSL Certificate to protect your online order information. Our ordering system is secured with a specialized online payment processing company to maintain the highest level of confidence in the security of your personal information.  This online payment processing company provides you with the assurance that the data exchanged with the site is secured and encrypted. Please note that some versions of browsers and some firewalls do not permit communication through secure servers.  In that case, you will be unable to connect to the server, which means you will not be able to place an order.  If you cannot access the secure server for any reason, please send an email to info@eenimeeni.com. To check the security of your connection, look at the lower left-hand corner of your browser window after accessing the server.  If you see an unbroken key or a closed lock (depending on your browser), then the SSL Certificate is active.  You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https."  We take special security measures to protect the personally identifiable information that we store.  We use appropriate software and hardware tools to protect our computers against unauthorized access.  We also restrict our employees ability to access your personally identifiable information.
eeni meeni miini moh® / e3-M® believe in respecting your privacy and will not share, sell or trade your personal information.Back to top
 
Children's Protection
We do NOT solicit or knowingly collect any online information from children under the age of 13 without prior verifiable parental consent.  If we receive actual knowledge that a subscriber to the Website is under the age of 13, we will remove all personally identifiable information about that person from our files.  We believe strongly that parents should play an integral part in their child's on-line experience and should monitor that activity to ensure on-line sites are respecting their child's privacy.
eeni meeni miini moh®
/ e3-M® are committed to the well-being and protection of all the children used in our marketing material.  These images are used to legitimately promote our products and for no other reason.  Use of these images in any manner inconsistent with this purpose will result in eeni meeni miini moh® / e3-M® taking legal action to protect the interests of the children involved. Back to top
   
Links with other Websites
This Website may provide links to other websites or resources over which eeni meeni miini moh®
/ e3-M® does not have control ("External Websites").  Such links do not constitute an endorsement by eeni meeni miini moh® / e3-M® of those External Websites.  You acknowledge that eeni meeni miini moh® / e3-M® is providing these links to you only as a convenience, and further agree that eeni meeni miini moh® / e3-M® is not responsible for the content of such External Websites.  Your use of External Websites is subject to the Terms and Conditions/Terms of Use and privacy policies located on the linked to External Websites.Back to top
 
General
eeni meeni miini moh®
/ e3-M® controls and operates this Website from its headquarters in Brisbane, Australia. You are entirely responsible for compliance with applicable local laws, including but not limited to the export and import regulations of other countries in relation to the Materials.  These Terms and Conditions will be governed by the laws of Australia, without regard to the choice or conflicts of law provisions of any jurisdiction.  If any provision of these Terms and Conditions is held by a court of competent jurisdiction to be contrary to law, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the parties, with all other provisions remaining in full force and effect.  The failure of eeni meeni miini moh® / e3-M® to enforce any right or provision in these Terms and Conditions shall not constitute a waiver of such right or provision unless acknowledged and agreed to by eeni meeni miini moh® / e3-M® in writing. The Terms and Conditions comprise the entire agreement between you and eeni meeni miini moh® / e3-M® and supersede all prior or contemporaneous negotiations, discussions or agreements, if any, between the parties regarding the subject matter contained herein. Back to top

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