Free Shipping for all orders $175 and over (Australia only. Applies to full RRP only. Excludes sale/promo items)
Orders less than $175
All orders are processed and dispatched as quickly as possible - usually within 1-3 working days (Monday - Friday, not including public holidays). Delivery times vary depending on your delivery location. During the Christmas/New Year and end of season sale/promotion periods, orders may take 5-10 working days to process/dispatch.
Orders are shipped via Australia Post eParcel Post, which takes 2-5 working days from dispatch, (Monday - Friday, not including public holidays) to most postcodes in Australian capital cities.
Freight will be calculated at the checkout, after your delivery address details have been entered. Alternatively, you can obtain an estimation of the freight cost using the freight calculator in your shopping cart.
Although eeni meeni miini moh® / e3-M® makes every effort to maintain stock and satisfy our customers, occasionally we may have sold out of certain products, particularly if it is from our Seasonal Collections which is produced in limited edition quantities. In the event that a product ordered has sold out, we will advise you prior to dispatch of your order. However, during sale periods contact prior to dispatch may not be possible, due to the volume of orders being processed. In this instance we will refund you for the items not available.
||Less than 500grams
||More than 500grams
We offer Express Post delivery (overnight to most Australian capital cities*) with same day despatch if your order is placed before midday (BNE time) Monday - Friday. *For overnight Expess Post delivery zones, please visit Australia Post's website to check your postcode / zone: http://auspost.com.au/parcels-mail/delivery-areas.html
It is the customer’s responsibility to ascertain whether the delivery postcode is within the Australia Post Express Post delivery zone, so as to be covered under the Express Post Guarantee. Australia Post only guarantee next business day delivery if the posted item is within their Express Post network, and meet the Express Post service conditions (as described on their website).
Click & Collect
Orders for Click & Collect are picked within 4 working days. Orders are to be collected from our Bowen Hills Store, which is located at 5 Thompson Street Bowen Hills QLD 4006. We will call you to advise that your order is ready for collection.
New Zealand Delivery
Free Shipping for all orders $200 and over (New Zealand only. Applies to full RRP only. Excludes sale/promo items)
Orders less than $200
All orders are shipped via Australia Post Express Courier International which takes approximately 2-7 working days from dispatch (Monday - Friday, not including public holidays).
Please note that customs inspections may delay delivery by a few days. Any possible taxes and/or duties which may be incurred by New Zealand customs are the responsibility of the customer
eeni meeni miini moh® / e3-M®
can deliver worldwide however rates vary depending on destination and product weight/size, which will be calculated at the Online Store checkout just prior to you confirming your credit card details. Orders are shipped via Australia Post Express Courier International
. Freight charges do not include any possible duty, taxes or customs charges applicable for specific countries.
International orders take 3-7 working days from dispatch to metropolitan areas of major cities, or 10-12 working days outside of these areas. Please note that possible customs inspections may delay delivery by a few days.
Important Information for International Customers
Please note that the shipping charge on your order does not include any possible taxes and/or duties that may be incurred due to the destination country's Customs regulations. The responsibility for any such Customs duties, taxes etc is that of the recipient upon delivery into the destination country. We are required by law to list the advertised price for our items on the Customs documentation, and to accurately list the contents of your order. Please keep in mind that we have absolutely no control over these charges. To ascertain the correct information, the Customs Service may require the information that the goods are designed in Australia and manufactured in China.
Should you require further information in this regard, please contact the destination country’s Customs Service to gain further details, as duty rates and tax-free thresholds vary in each country.
For products purchased directly from eeni meeni miini moh® + e3-M®
RETURN / EXCHANGE
eeni meeni miini moh® + e3-M® products purchased at full price from our website (Online Store) or eeni meeni miini moh® + e3-M® Brisbane retail stores can be returned and exchanged within 14 days of purchase as long as they are in new, unused/unworn/unwashed condition and still have the original swing tags and packaging attached and are accompanied by the original receipt of purchase. Exchanges are available within this time if you have purchased an incorrect size/colour. In accordance with Health and Safety Standards we are unable to accept returns / exchanges for underwear products.
WE REGRET TO ADVISE THAT NO EXCHANGE CAN BE MADE WITHOUT ORIGINAL PROOF OF PURCHASE.
Postage for Returns/Exchanges must be pre-paid; we cannot accept C.O.D. deliveries. If you would like to exchange your product because you ordered the incorrect size/colour, please ensure you include either your credit card details so that we can charge your credit card for the Freight of the replacement product or alternatively, please include an Australia Post Express Post Satchel (which is trackable) so that we can dispatch your replacement product without delay. Securely pack and seal your items in their original condition and please send all Returns/Exchanges together with your contact details to the below-mentioned address:
eeni meeni miini moh® / e3-M®
PO Box 2163
Fortitude Valley BC QLD 4006
We suggest that you use a carrier that provides a tracking number, as eeni meeni miini moh® is not responsible for packages not received. Australia Post Express Post Satchels have a tracking number. Please record the tracking number if using this method.
REFUNDS ARE ONLY AVAILABLE ON CURRENT SEASON PRODUCT THAT IS FAULTY.
If a current season eeni meeni miini moh® product purchased at full price from our website (Online Store) is faulty please Contact Us immediately.
WE REGRET TO ADVISE THAT NO RETURNS/EXCHANGE/REFUNDS CAN BE MADE WITHOUT ORIGINAL PROOF OF PURCHASE.
We will need to inspect the fault and will therefore request that the product be sent back to our head office in Brisbane, Australia. In accordance with Health and Safety Standards, all products must be washed prior to being returned to us for inspection. Items that are received in an unhygienic condition will not be accepted.
Upon receipt of the product and the original receipt at our head office we will inspect the product to determine if the defect is eeni meeni miini moh®’s liability and ascertain what season the product is from. We regret to advise that we will only be responsible for current season defect product purchased from our website at full price, accompanied by the original receipt. If it is determined that the defect is our responsibility we will:
1. Repair the defect if possible (eg. missing button, faulty snap/zipper, broken stitches etc); or
2. Replace the product in the exact same colour/size if in stock or
3. Offer an alternative product of equal value from the same season if the customer accepts; or
4. Credit the customer the full cost of the product (including the Post Packaging, Insurance and Freight) as appears on the original receipt, back to the credit card originally used for payment. Please allow up to 30 days for the credit to appear on your credit card statement. We will only refund Post Packaging, Insurance and Freight charges if we've sent the incorrect item, or if the item sent is defective.
- No refunds / returns / exchanges for change of mind on sale items
- Sale prices cannot be redeemed against a prior purchase
- Sale prices cannot be used in conjunction with any other offer or promotion, including vouchers
- Sale excludes non-seasonal items (i.e. Pure Newborn Collection + Toys + Bedlinen + Gifts + Accessories).
For products purchased from a multi-brand Retail Partner
For current season products purchased from a multi-brand Retail Partner, contact needs to be made to the store directly for their Returns/Exchanges/Refund policy. eeni meeni miini moh® cannot accept returns/exchanges for items purchased from a multi-brand Retail Partner. Proof of purchase will be requested. If the product was purchased at full price from the Retail Partner and is from the current season, the Retail Partner will contact us and follow our “Retail Partner Return of Faulty Stock Procedure”.