Free Shipping for all orders $100 and over (Australia only. Excludes sale items)
Orders less than $100
|Australia||Less than 500grams||$7.50|
|Australia||More than 500grams||$9.90|
All orders are processed and despatched as quickly as possible - usually within 1-2 working days (Monday - Friday, not including public holidays). Delivery times vary depending on your delivery location. During the Christmas/New Year and end of season sale periods, orders may take a further ten (10) working days to process/despatch.
Orders are shipped via Australia Post eParcel Post, which takes 1-5 working days from despatch, (Monday - Friday, not including public holidays) to most postcodes in Australian capital cities.
Other delivery times vary depending on your location. During the Christmas/New Year and end of season sale periods, orders may take up to a further seven (7) working days to process/despatch.
Freight will be calculated at the checkout, after your delivery address details have been entered. Alternatively, you can obtain an estimation of the freight cost using the freight calculator in your shopping cart.
Although eeni meeni miini moh® / e3-M® makes every effort to maintain stock and satisfy our customers, occasionally we may have sold out of certain products, particularly if it is from our Seasonal Collections which is produced in limited edition quantities. In the event that a product ordered has sold out, we will advise you prior to despatch of your order.
We offer Express Post delivery (overnight to most Australian capital cities*) with same day despatch if your order is placed before midday (BNE time) Monday - Friday. *For overnight Expess Post delivery zones, please visit Australia Post's website to check your postcode / zone: http://auspost.com.au/parcels-mail/delivery-areas.html
Free Express Shipping for all orders $200 and over (New Zealand only. Excludes sale items)
Orders less than $200
All orders are shipped via Australia Post Express Courier International which takes approximately 2-7 working days from despatch (Monday - Friday, not including public holidays).
Please note that customs inspections may delay delivery by a few days. Any possible taxes and/or duties which may be incurred by New Zealand customsare the responsibility of the customer
Important Information for International Customers
We are required by law to list the price you paid for our items as the Customs amount of the package and to accurately list the contents of your shipment. Upon arrival in your country, you may be contacted to arrange payment of any local duties, taxes, and/or Customs fees charged by your Government. Please keep in mind that we have absolutely no control over these charges.
Please note that customs inspections may delay delivery by a few days.
For products purchased directly from eeni meeni miini moh® + e3-M®
RETURN / EXCHANGE
eeni meeni miini moh® + e3-M® products purchased at full price from our website (Online Store) or eeni meeni miini moh® + e3-M® Brisbane retail stores can be returned and exchanged within 14 days of purchase as long as they are in new, unused/unworn/unwashed condition and still have the original swing tags and packaging attached and are accompanied by the original receipt of purchase. Exchanges are available within this time if you have purchased an incorrect size/colour. In accordance with Health and Safety Standards we are unable to accept returns / exchanges for underwear products.
WE REGRET TO ADVISE THAT NO EXCHANGE CAN BE MADE WITHOUT ORIGINAL PROOF OF PURCHASE.
Postage for Returns/Exchanges must be pre-paid; we cannot accept C.O.D. deliveries. If you would like to exchange your product because you ordered the incorrect size/colour, please ensure you include either your credit card details so that we can charge your credit card for the Freight of the replacement product or alternatively, please include an Australia Post Express Post Satchel (which is trackable) so that we can despatch your replacement product without delay. Securely pack and seal your items in their original condition and please send all Returns/Exchanges together with your contact details to the below-mentioned address:
eeni meeni miini moh® / e3-M®
PO Box 2163
Fortitude Valley BC QLD 4006
We suggest that you use a carrier that provides a tracking number, as eeni meeni miini moh® is not responsible for packages not received. Australia Post Express Post Satchels have a tracking number. Please record the tracking number if using this method.
REFUNDS ARE ONLY AVAILABLE ON CURRENT SEASON PRODUCT THAT IS FAULTY.
If a current season eeni meeni miini moh® product purchased at full price from our website (Online Store) is faulty please Contact Us immediately.
WE REGRET TO ADVISE THAT NO RETURNS/EXCHANGE/REFUNDS CAN BE MADE WITHOUT ORIGINAL PROOF OF PURCHASE.
We will need to inspect the fault and will therefore request that the product be sent back to our head office in Brisbane, Australia. In accordance with Health and Safety Standards, all products must be washed prior to being returned to us for inspection. Items that are received in an unhygienic condition will not be accepted.
Upon receipt of the product and the original receipt at our head office we will inspect the product to determine if the defect is eeni meeni miini moh®’s liability and ascertain what season the product is from. We regret to advise that we will only be responsible for current season defect product purchased from our website at full price, accompanied by the original receipt. If it is determined that the defect is our responsibility we will:
1. Repair the defect if possible (eg. missing button, faulty snap/zipper, broken stitches etc); or
2. Replace the product in the exact same colour/size if in stock or
3. Offer an alternative product of equal value from the same season if the customer accepts; or
4. Credit the customer the full cost of the product (including the Post Packaging, Insurance and Freight) as appears on the original receipt, back to the credit card originally used for payment. Please allow up to 30 days for the credit to appear on your credit card statement. We will only refund Post Packaging, Insurance and Freight charges if we've sent the incorrect item, or if the item sent is defective.
- No refunds / returns / exchanges for change of mind on sale items
- Sale prices cannot be redeemed against a prior purchase
- Sale prices cannot be used in conjunction with any other offer or promotion, including e-cash and vouchers
- Sale excludes non-seasonal items (i.e. Pure Newborn Collection + Toys + Bedlinen + Gifts + Accessories).
For products purchased from a multi-brand Retail Partner
For current season products purchased from a multi-brand Retail Partner, contact needs to be made to the store directly for their Returns/Exchanges/Refund policy. eeni meeni miini moh® cannot accept returns/exchanges for items purchased from a multi-brand Retail Partner. Proof of purchase will be requested. If the product was purchased at full price from the Retail Partner and is from the current season, the Retail Partner will contact us and follow our “Retail Partner Return of Faulty Stock Procedure”.
PO Box 2163
Fortitude Valley BC, QLD, 4006
+61 7 3252 1885