Frequently Asked Questions

eeni meeni miini moh® produce Apparel, Bedlinen, Toys + Accessories for newborns to 5 years.
e3M™ Apparel and Accessories are available from size 2 to size 12.

Please visit our Stores list to find your nearest eeni meeni miini moh / e3M stockist.  Alternatively, if you do not have a stockist close by, you may wish to purchase directly from our  Online Store.

The complete eeni meeni miini moh® and e3M™ product collection is featured on our website.  Our collections are also stocked by selected upmarket, Baby/Childrenswear Boutiques and Lifestyle/Gift Stores (PURE Newborn range only).  The amount of stock available through our Retail Partners varies - some stores carry a larger amount than others.  Please visit our Stores list for your nearest stockist.  We are unable to ascertain if a Retail Partner has a specific product in stock, as their stock levels constantly change and their stores are operated independently. If you are wishing to purchase from our  Online Store and we have sold out of a particular product, it can often be found at a Retail Partner.

Unfortunately once an item is "SOLD OUT" we are not able to obtain more stock as our collections are produced in limited editions.  We are unable to ascertain if a multi-brand Retail Partner has a specific product in stock, as their stock levels constantly change and their stores are operated independently.  We suggest to go to 'Stores' to view what products our independent Retail Partners stock and contact them to see if they have the product in stock.

Yes.   eeni meeni miini moh® / e3M ™ have a great complimentary VIP Program in place which is both informative and rewarding.  When you sign up to become an eeni meeni miini moh® VIP you will:

• Receive a $10.00 eeni meeni miini moh® voucher for your child/ren on their birthday. *
  
• Receive advanced notice on our new collections, competitions, special online offers, promotions, sales previews and more. * 
• Save $$$ on your order with our e-cash Loyalty Program. * 

* To learn more go to our Free VIP Membership page.

Yes. We protect your online order information by using a secure SSL certificate. This encrypts your details to avoid decoding of that information as it travels over the internet, and ensures your details are secure.
Payments are processed using the secure eWAY Online Payment Gateway. For more information please visit:

Yes. To redeem your eeni meeni miini moh / e3M™ Gift Voucher at our Online Store:

• Once you have added your desired products to the Shopping Cart, proceed to the Checkout page (this link is located at the top right corner of the Online Store).

• To redeem your Gift Voucher, enter the Voucher Code number into the Promo Code field provided and select the 'Update' button.

• This code will automatically deduct the Voucher amount from your total purchase price.

Yes.  If you indicate in the checkout options that your purchase requires gift wrapping, we will present your gift in signature eeni meeni miini moh® gift-wrap. PURE Newborn gifts for babies are wrapped in matte white paper and feature signature eeni meeni miini moh® cotton tape and sticker.  All other gifts are wrapped in matte taupe paper and feature coloured herringbone cotton tape and sticker.  All prices are removed prior to gift wrapping.  A charge of $5.00 applies for this service.

We do not offer this service at this point in time however this is something that we are working on right now and hope to offer this service in the near future!

All eeni meeni miini moh® / e3M™ products are manufactured to meet (AS1182-1997) Australian Standard Size Coding Scheme for Infants’ and Children’s Clothing – Underwear and Outerwear.  We believe that Australian sizing is fairly average - not as large as some American brands and not a small as some European brands.  Please refer to our Size Specifications for sizing charts on all our apparel products.  Please note:  These charts are intended as a guide to assist in choosing the correct size.  The sizes shown pertain to the ‘average’ child.  As babies and children of the same age vary dramatically in weight/height/measurements, the required size will vary also.

Yes. All eeni meeni miini moh® / e3M™ Pants, Jeans, Shorts and Skirts featuring a zipper/snap fastener have adjustable elastic waists to accommodate for most waist sizes.

Please refer to our Size Specifications for all sizing information.

eeni meeni miini moh® quilted Sleeping Cocoon is 2.2 TOG
eeni meeni miini moh® unquilted Sleeping Cocoon is 0.90 TOG
eeni meeni miini moh® Enfant Sleeping Sack is 0.70 TOG

For more information on TOG,click here

eeni meeni miini moh® released a limited edition Spring/Summer and Autumn/Winter Collection of footwear in 2007 which is completely sold out. We do not have any future plans to release another footwear collection.

eeni meeni miini moh® released a limited edition Collection of swimwear in Spring/Summer 2005/2006 which is completely sold out.  We do not have any future plans to release another swimwear collection.

Please refer to the specific Care Instructions label sewn into every eeni meeni miini moh® product that is intended to be laundered.  Please view  General Care Instructions .

No.  We do not recommend using Nappy Wash products on any eeni meeni miini moh® product.  Most Nappy Wash products contain Sodium Percarbonate which is sometimes identified as “oxygen-based bleaching agent” or “optic bleach” in fine print on the label.  Any products that contain bleach of any description can cause fabrics and metal accessories (zippers, fastener snaps, buttons, rivets etc) to lose their colour, and in some cases can cause the fabric to deteriorate.  

Manufacturers of Nappy Wash products indicate the following warnings on their label which eeni meeni miini moh® strongly recommend following.
“ALWAYS FOLLOW GARMENT MANUFACTURER’S WASHING INSTRUCTIONS”
“ALWAYS CHECK FOR COLOURFASTNESS FIRST BY SOAKING A HIDDEN PART OF THE GARMENT FOR ATLEAST 2 HOURS, AND IF UNABLE TO CHECK, DO NOT SOAK”
“NOT SUITABLE FOR USE ON WOOL, LEATHER, AND EMBROIDERED GARMENTS”
“DO NOT SOAK METAL BUTTONS OR ZIPPERS”
“NAPISAN CONTAINS AN OXYGEN-BASED BLEACHING AGENT.  ACTIVE INGREDIENT: SODIUM PERCARBONATE”  “SARD OXY ACTION PLUS ACTIVE INGREDIENT: SODIUM PERCARBONATE”

If you choose to use Nappy Wash products on eeni meeni miini moh® products, eeni meeni miini moh® do not accept any liability for our product if it is altered in any way.

Australia
Orders are shipped via Australia Post Platinum Express Post. Delivery within Australia will be charged at a flat rate of $15.00 for the first item and an additional $1.00 for each item thereafter. Freight will be calculated at the Online Store checkout, just prior to you confirming your credit card details.

A regular post option of $9 is available for orders under 500g. If your order qualifies for regular post, this option will display at checkout. Regular post orders are only available within Australia.

International
eeni meeni miini moh® / e3M™ can deliver to most countries however rates vary depending on destination, product weight/size, applicable duty, tax rates for specific countries etc. Freight will be calculated at the Online Store checkout, just prior to you confirming your credit card details. Orders are shipped via Australia Post Express Post International. Freight charges do not include any possible duty, taxes or customs charges applicable for specific countries.

eeni meeni miini moh® do not have regular warehouse sales in order to protect our brand’s integrity.  Fortunately our product sells well and we do not need to have warehouse sales every season.  Excess product each season is usually donated to our diverse group of organizations including children’s hospitals, orphanages, and educational projects (facilities/schools), community groups and international charities.  Every few years however, we do have a rare warehouse sale, which excites everyone in Brisbane and gives all the opportunity to experience eeni meeni miini moh®!

Returns/Exchanges for products purchased directly from the eeni meeni miini moh® website (Online Store)
eeni meeni miini moh® products purchased at full price from our website (Online Store) can be returned and exchanged within 14 days of purchase as long as they are in new, unused/unworn/unwashed condition and still have the original swing tags and packaging attached and are accompanied by the original receipt of purchase. Exchanges are available within this time if you have purchased an incorrect size/colour. WE REGRET TO ADVISE THAT NO EXCHANGE CAN BE MADE WITHOUT ORIGINAL PROOF OF PURCHASE. NO REFUNDS ARE AVAILABLE UNLESS THE PRODUCT IS FAULTY.

Postage for Returns/Exchanges must be pre-paid; we cannot accept C.O.D. deliveries. If you would like to exchange your product because you ordered the incorrect size/colour, please ensure you include either your credit card details so that we can charge your credit card for the Freight of the replacement product or alternatively, please include an Australia Post Express Post Satchel (which is trackable) so that we can despatch your replacement product without delay.
Securely pack and seal your items in their original condition and please send all Returns/Exchanges together with your contact details to the below-mentioned address:

eeni meeni miini moh®
PO Box 2244
Milton QLD 4064
We suggest that you use a carrier that provides a tracking number, as eeni meeni miini moh® is not responsible for packages not received. Australia Post Express Post Satchels have a tracking number. Please record the tracking number if using this method.

Refunds for products purchased directly from the eeni meeni miini moh® website (Online Store)
REFUNDS ARE ONLY AVAILABLE ON CURRENT SEASON PRODUCT THAT IS FAULTY.
If a current season eeni meeni miini moh® product purchased at full price from our website (Online Store) is faulty please Contact Us immediately.
WE REGRET TO ADVISE THAT NO RETURNS/EXCHANGE/REFUNDS CAN BE MADE WITHOUT ORIGINAL PROOF OF PURCHASE.
We will need to inspect the fault and will therefore request that the product be sent back to our head office in Brisbane, Australia. In accordance with Health and Safety Standards, all products must be washed prior to being returned to us for inspection. Items that are received in an unhygienic condition will not be accepted.
Upon receipt of the product and the original receipt at our head office we will inspect the product to determine if the defect is eeni meeni miini moh®’s liability and ascertain what season the product is from. We regret to advise that we will only be responsible for current season defect product purchased from our website at full price, accompanied by the original receipt. If it is determined that the defect is our responsibility we will:

1. Repair the defect if possible (eg. missing button, faulty snap/zipper, broken stitches etc); or
2. Replace the product in the exact same colour/size if in stock or
3. Offer an alternative product of equal value from the same season if the customer accepts; or
4. Credit the customer the full cost of the product (including the Post Packaging, Insurance and Freight) as appears on the original receipt, back to the credit card originally used for payment. Please allow up to 30 days for the credit to appear on your credit card statement. We will only refund Post Packaging, Insurance and Freight charges if we've sent the incorrect item, or if the item sent is defective.
   

Returns/Exchanges/Refunds for products purchased from a multi-brand Retail Partner
For current season products purchased from a multi-brand Retail Partner, contact needs to be made to the store directly for their Returns/Exchanges/Refund policy. eeni meeni miini moh® cannot accept returns/exchanges for items purchased from a multi-brand Retail Partner. Proof of purchase will be requested. If the product was purchased at full price from the Retail Partner and is from the current season, the Retail Partner will contact us and follow our “Retail Partner Return of Faulty Stock Procedure”.

Returns/Exchanges/Refund Policy for Sale Items
Items purchased on sale are not eligible for returns/exchanges/refunds.

If you share our vision, our passion and our determination to succeed please visit Careers for more information.

No.  eeni meeni miini moh® do not have a work experience program available at this time.

Any information we make available is on our website.  We are unable to provide further information.

We are always searching for babies and children to represent eeni meeni miini moh®!  We are situated in Brisbane – Australia and our photography is generally conducted in this area.  If you are located within/close to Brisbane, we would love to consider your baby/child for future eeni meeni miini moh® castings.  Please complete the Model Application Form and we may contact you when we are casting children within your child’s age group for future shoots.